1. Introduction

Welcome to K-Glow MD Aesthetics (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any related content provided through https://kglowmd.com. By accessing our website, booking an appointment, or receiving services at our medical spa in Lubbock, Texas, you agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately. These Terms are designed to ensure a safe, transparent, and professional experience for all clients.

2. Eligibility

By using our website or booking services with K-Glow MD Aesthetics, you confirm that:

• You are at least 18 years of age, or have legal guardian consent if under 18
• You are legally capable of entering into binding agreements
• All information you provide is accurate, current, and complete

We reserve the right to refuse service to anyone who does not meet eligibility requirements or violates these Terms.

3. Medical Disclaimer

K-Glow MD Aesthetics provides non-surgical cosmetic and medical aesthetic treatments including but not limited to injectables, skin rejuvenation, laser treatments, and wellness services.

All services are provided for cosmetic and wellness purposes only. Results vary from person to person and are not guaranteed. Individual outcomes depend on factors such as skin type, age, medical history, lifestyle, and adherence to post-treatment care.

Nothing on our website or in our communications should be considered medical advice. All treatments are performed after a consultation and professional evaluation by qualified providers.

You acknowledge that aesthetic procedures involve inherent risks, which will be explained during your consultation prior to treatment.

4. Appointments and Booking Policy

All appointments must be scheduled in advance through our website, phone, or in person.

To secure your appointment, we may require a credit card on file or a deposit depending on the service booked.

Clients are responsible for arriving on time for scheduled appointments. Arriving late may result in:

• A shortened treatment time
• Rescheduling of the appointment
• Loss of deposit or applicable fees

We reserve the right to adjust or decline services based on provider availability, safety considerations, or clinical judgment.

5. Cancellation and No-Show Policy

We require at least 24 hours’ notice for any cancellations or rescheduling requests.

Failure to provide adequate notice may result in:

• A cancellation fee
• Loss of deposit
• Being charged a portion or full cost of the scheduled service

No-shows (failure to attend without notice) may also result in restrictions on future bookings.

This policy ensures fair access to appointments for all clients and respects provider time.

6. Payments and Pricing

All services must be paid in full at the time of treatment unless otherwise stated in writing.

We accept major credit cards, debit cards, and other approved payment methods.

Prices listed on our website or in clinic are subject to change without notice. However, confirmed bookings will be honored at the price agreed upon at the time of scheduling.

Additional charges may apply for add-on services, upgrades, or customized treatment plans.

7. Refund Policy

Due to the nature of medical aesthetic services, all sales are final. We do not offer refunds for completed services, treatments, or procedures.

Deposits for appointments may be non-refundable depending on the service type and cancellation timing.

Product purchases may be eligible for return only if unopened, unused, and within a specified return window, as determined at the time of purchase.

If you are dissatisfied with a service, we encourage you to contact us directly so we can evaluate your concerns and provide appropriate guidance.

8. Treatment Outcomes

While we strive to provide excellent results, we do not guarantee specific outcomes for any treatment.

Results may vary due to:

• Individual skin response
• Age and genetics
• Health conditions
• Lifestyle habits
• Adherence to aftercare instructions

By receiving treatment, you acknowledge that aesthetic results are subjective and vary per individual.

9. Health Disclosure Requirement

Clients must disclose all relevant medical history prior to treatment, including but not limited to:

• Allergies
• Current medications
• Pregnancy or breastfeeding status
• Skin conditions
• Chronic illnesses or medical concerns
• Previous cosmetic procedures

Failure to disclose relevant medical information may increase risk of complications and may result in treatment refusal.

We reserve the right to postpone or deny treatment if it is deemed unsafe for the client.

10. Website Use and Content

All content on https://kglowmd.com, including text, graphics, images, branding, and design, is the intellectual property of K-Glow MD Aesthetics unless otherwise stated.

You may not:

• Copy or reproduce website content without permission
• Modify or distribute content for commercial use
• Use our branding or materials in a misleading manner

We reserve the right to update or modify website content at any time without notice.

11. Promotions, Gift Cards, and Packages

Promotional offers, discounts, and special pricing may be subject to specific terms and expiration dates.

• Gift cards are non-refundable and cannot be exchanged for cash
• Promotional services may have expiration dates or usage restrictions
• Treatment packages must be used within the stated validity period

Unused services or expired packages are non-transferable unless otherwise approved.

12. Limitation of Liability

To the fullest extent permitted by law, K-Glow MD Aesthetics shall not be liable for any:

• Indirect or consequential damages
• Loss of results or expectations from treatment
• Allergic reactions or complications disclosed prior to service
• Issues arising from failure to follow aftercare instructions

By using our services, you agree to assume full responsibility for your treatment decisions and outcomes.

13. Intellectual Property Rights

All logos, branding, website content, marketing materials, and media associated with K-Glow MD Aesthetics are protected under applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

14. Third-Party Services

We may use third-party providers for:

• Payment processing
• Scheduling systems
• Email or SMS communications

We are not responsible for errors, downtime, or data issues caused by third-party services.

15. Privacy and Data Use

Your privacy is important to us. Personal information collected through our website or in clinic is used to:

• Schedule appointments
• Provide treatments
• Improve customer service
• Send updates or promotional messages (if opted in)

We do not sell or rent your personal information. Data is handled securely in accordance with applicable privacy laws.

16. Changes to Terms

K-Glow MD Aesthetics reserves the right to update or modify these Terms at any time without prior notice.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. We encourage users to review this page periodically.

17. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from the use of our services shall be resolved in the appropriate courts located in Lubbock County, Texas.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

K-Glow MD Aesthetics
Lubbock, Texas
Website: https://kglowmd.com
Email: (info@kglowmd.com)