1. Introduction

K-Glow MD Aesthetics (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kglowmd.com, book services, or interact with our med spa located in Lubbock, Texas.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.

2. Information We Collect

We collect information from you in several ways, including when you visit our website, book appointments, fill out forms, or communicate with us directly.

A. Personal Information

This may include:

• Full name
• Email address
• Phone number
• Date of birth
• Billing and payment information
• Appointment details
• Medical or aesthetic history (when relevant for treatment)

We collect this information to provide safe, effective, and personalized services.

B. Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type
• Device type
• IP address
• Pages visited
• Time spent on website
• Referral sources

This data helps us improve website performance and user experience.

C. Health and Treatment Information

Because we provide medical aesthetic services, we may collect sensitive health-related information necessary for consultation and treatment, including:

• Skin conditions
• Allergies
• Medications
• Pregnancy or breastfeeding status
• Previous cosmetic procedures

This information is treated with strict confidentiality and used solely for clinical and safety purposes.

3. How We Collect Information

We collect information through:

• Online appointment booking forms
• Consultation forms (online or in-person)
• Phone calls, emails, or SMS communications
• Website cookies and analytics tools
• In-clinic intake forms
• Promotional sign-ups or newsletters

All information is collected with your knowledge and, where required, your consent.

4. How We Use Your Information

K-Glow MD Aesthetics uses collected information for the following purposes:

A. To Provide Services

• Schedule and manage appointments
• Deliver safe and effective treatments
• Customize treatment plans
• Maintain medical records

B. Communication

We may use your information to:

• Confirm or remind you of appointments
• Respond to inquiries
• Provide post-treatment instructions
• Send updates about your services

C. Marketing and Promotions

With your consent, we may use your contact information to send:

• Special offers
• New treatment announcements
• Seasonal promotions
• Educational skincare content

You may opt out of marketing communications at any time.

D. Website Improvement

We use non-personal data to:

• Analyze website traffic
• Improve functionality and design
• Enhance user experience
• Monitor system performance

E. Legal and Safety Purposes

We may use your information to:

• Comply with legal obligations
• Enforce our Terms & Conditions
• Protect the safety of clients and staff
• Prevent fraud or unauthorized activity

5. How We Share Your Information

We respect your privacy and do not sell your personal information.

However, we may share information in the following limited circumstances:

A. Service Providers

We may share data with trusted third-party providers who assist with:

• Payment processing
• Appointment scheduling systems
• Email or SMS communication platforms
• Website hosting and analytics

These providers are required to keep your information secure and confidential.

B. Medical and Clinical Use

Information may be shared internally among qualified providers at K-Glow MD Aesthetics to ensure continuity of care and safe treatment planning.

C. Legal Requirements

We may disclose information if required to:

• Comply with legal processes or court orders
• Respond to lawful government requests
• Protect rights, property, or safety of our business, staff, or clients

6. Data Security

We take appropriate technical, administrative, and physical safeguards to protect your personal information.

Security measures include:

• Encrypted data storage where applicable
• Secure payment processing systems
• Restricted access to sensitive information
• Staff training on confidentiality and privacy practices

While we take strong precautions, no system is completely secure. We cannot guarantee absolute protection of your data, but we strive to use industry-standard safeguards.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

Cookies may:

• Remember user preferences
• Analyze website traffic
• Improve site performance
• Support marketing efforts

You can disable cookies through your browser settings, but some website features may not function properly if disabled.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Request deletion of personal data
• Opt-out of marketing communications
• Request a copy of your records

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Email and SMS Communications

If you provide your email address or phone number, you may receive communications related to:

• Appointment confirmations and reminders
• Post-treatment care instructions
• Promotional offers (if opted in)

You may opt out of promotional messages at any time by:

• Clicking “unsubscribe” in emails
• Replying STOP to SMS messages
• Contacting our office directly

Please note that you may still receive important service-related communications even if you opt out of marketing messages.

10. Third-Party Links

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Data Retention

We retain personal and medical information only as long as necessary to:

• Provide ongoing care
• Comply with legal and regulatory obligations
• Maintain business records
• Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

12. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13.

If we become aware that information has been collected from a minor without appropriate consent, we will take steps to delete it promptly.

13. HIPAA Considerations (If Applicable)

As a medical aesthetics provider, we may handle certain health-related information. While not all services fall under HIPAA-covered entities, we treat all client information with strict confidentiality consistent with healthcare privacy standards.

We take reasonable steps to safeguard Protected Health Information (PHI) where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services indicates acceptance of the updated policy.

15. Your Consent

By using our website, booking an appointment, or receiving services from K-Glow MD Aesthetics, you consent to the collection and use of your information as described in this Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

K-Glow MD Aesthetics
Lubbock, Texas
Website: https://kglowmd.com
Email: (info@kglowmd.com)